If you have requested a return and do not believe you have received an answer after 48 hours, especially if you have email through Yahoo, please click here Returns We know that sometimes when you order over the internet, the product you receive isn't what you really wanted. For this reason, we are happy to accept returns. Defective, Damaged or Wrong Products
If a product is defective or damaged or you receive the wrong product, you may return your order at our expense for a full refund, including shipping or a replacement at our expense. You must email within 20 days of receiving your product to let us know you will be returning it so that we can send you a pre-paid return label. All Other Returns
Products that are not defective or damaged may be returned for any other reason - if you notify us within 20 days of receipt that you are returning the product
- with return shipping at your expense
- and will incur a 10% restocking fee.
- Product must be returned in original packaging with all tags intact. Product must be returned in new, resalable condition and packaging must be undamaged.
- A refund will be issued for the price of the product less the 10% restocking fee. Shipping fees are not refundable unless product is defective or incorrect product was shipped. Shipping costs, including any shipping costs we incurred above and beyond the total you paid for your order, will be deducted from refund.
- The following exclusions apply:
- Products purchased from the "Clearance" page may not be returned and are sold as-is.
- We will not issue a refund for products returned more than 30 days after the initial shipment.
- We do not accept returns of bedding products, including quilts, blankets, and linens, which have been slept on or have been washed unless the product is defective or under manufacturers warranty. This is not negotiable.
- We do not accept returns of products purchased at another store.
- Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products.
- We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip).
- A partial refund may be issued for products returned in damaged packaging if the damage significantly impacts our ability to resell the product at the original retail price. Damage may include rips or tears to bags or products returned without original tags or product inserts.
- If you did not obtain prior approval for returning your order as instructed above, acceptance of your return and refund is at the sole discretion of Fleecies.com.
- You are responsible for returning the product, including any shipping fees incurred. We do not send return labels unless a product is damaged, defective or the wrong product was shipped.
You may elect to receive your refund in the form of Paypal refund, credit card refund, or check or money order refund. Please email us to let us know you will be returning your product so that we can provide you with appropriate return shipping instructions. Unless instructed otherwise, please send your return to: Fleecies Returns/Gena Saunders 1200 FM 1519 N Leesburg, TX 75451 We recommend you use UPS, FedEx, or the US Postal Service with tracking when you return your package. A Note about Tobacco Smoke
Tobacco smoke readily enters the fibers of quilts and other textiles, causing them to smell of smoke, and possibly causing discoloration and weakening of fibers. If you intend to return one of our products, please do not keep the product in an area where it is likely to come into contact with smoke (plastic bags and boxes will not protect a product from smoke infiltration). Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products. Please contact us for return authorization and instructions before returning merchandise. If you did not obtain prior approval for returning your order as instructed above, acceptance of your return and refund is at the sole discretion of Fleecies.com. . Products shipped directly back to a manufacturer without prior authorization from Fleecies.com may be shipped back to you at your expense. We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip). | 
