If you have requested a return and do not believe you have received an answer after 48 hours, especially if you have email through Yahoo, please click here
We know that sometimes when you order over the internet, the product you receive isn't what you really wanted. For this reason, we are happy to accept returns.
Defective, Damaged or Wrong Products
If a product is defective or damaged or you receive the wrong product, you may return your order at our expense for a full refund, including shipping or a replacement at our expense. You must email within 10 days of receiving your product to let us know you will be returning it so that we can send you a pre-paid return label. Products must be returned within 21 days of receipt to qualify for full refund.
Special order, customized, and seasonal (i.e., Christmas quilts and accessories) products cannot be returned unless defective or damaged or the wrong product was shipped.
Color variations should be expected in hand-crafted products, and colors may vary based upon your computer monitor settings (i.e., colors may be darker or lighter in shade depending upon your computer monitor brightness or contrast settings, or some colors may not display accurately). Unless significantly different from that depicted on the product page picture and description (i.e., item shown as Red arrives in Blue), slight color variations or variations in brightness or tone are not a reason for a return as a defective or wrong product.
All Other Returns
Products that are not defective or damaged may be returned for any other reason
- if you notify us within 10 days of receipt that you are returning the product
- with return shipping at your expense
- and will incur a 20% restocking fee.
- Product must be returned in original packaging with all tags intact. Product must be returned in new, resalable condition and packaging must be undamaged. Product must be returned within 21 days of receipt.
- A refund will be issued for the price of the product less the 20% restocking fee. Shipping fees are not refundable unless product is defective or incorrect product was shipped. Shipping costs, including any shipping costs we incurred above and beyond the total you paid for your order, will be deducted from refund.
The following exclusions apply:
- Products purchased from the "Clearance" page may not be returned and are sold as-is.
- We will not issue a refund for products returned more than 21 days after the initial shipment date (45 days for SnugFleece products only).
- We do not accept returns of bedding products, including quilts, blankets, and linens, which have been slept on or have been washed unless the product is defective or under manufacturers warranty. This is not negotiable.
- We do not accept returns of products purchased at another store.
- Special order, customized, or seasonal products (i.e., Christmas quilts and accessories) cannot be returned unless defective, damaged, or the wrong item was shipped.
- Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products.
- We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip).
- A partial refund may be issued for products returned in damaged packaging if the damage significantly impacts our ability to resell the product at the original retail price. Damage may include rips or tears to bags or products returned without original tags or product inserts.
- Products returned more than 21 days after receipt may be returned to you or a gift voucher may be issued for future purchases in lieu of refund.
- If you did not obtain prior approval for returning your order as instructed above, acceptance of your return and refund is at the sole discretion of Fleecies.com.
- You are responsible for returning the product, including any shipping fees incurred. We do not send return labels unless a product is damaged, defective or the wrong product was shipped.
Refunds can take up to two weeks to process.
Please email us to let us know you will be returning your product so that we can provide you with appropriate return shipping instructions.
Unless instructed otherwise, please send your return to:
Fleecies Returns/Gena Cornett
702 Lake Avenue
St Marys, OH 45885
We recommend you use UPS, FedEx, or the US Postal Service with tracking when you return your package.
A Note about Tobacco Smoke
Tobacco smoke readily enters the fibers of quilts and other textiles, causing them to smell of smoke, and possibly causing discoloration and weakening of fibers. If you intend to return one of our products, please do not keep the product in an area where it is likely to come into contact with smoke (plastic bags and boxes will not protect a product from smoke infiltration). Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products.
Please contact us for return authorization and instructions before returning merchandise. If you did not obtain prior approval for returning your order as instructed above, acceptance of your return and refund is at the sole discretion of Fleecies.com. . Products shipped directly back to a manufacturer without prior authorization from Fleecies.com may be shipped back to you at your expense or your refund may be significantly delayed until we verify the product was returned, received, and accepted by the manufacturer. We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip).