Questions About Shipping Times

Questions About Returns

If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Information section first. If your question is not answered here, please email us at CustomerService@Fleecies.com  We will respond to your email as quickly as possible, usually within the same day.  If you do not hear back from us, your spam filters or your ISP may be blocking our emails.  Our responses will always come from myfleecies@yahoo.com in case you need to set permissions in your filtering software.

If you would like more information about us, please email us at Info@Fleecies.com.

Our snail mail address is Fleecies, 702 Lake Avenue, St Mary's, OH 45885

In order to maintain economical prices, we do not currently offer a paper catalog.

Terms and Conditions:   Please read this page carefully prior to placing an order.  When you place an order either through our shopping cart, or through phone, fax, or email, you accept the terms and conditions listed on this page.

How to Order

By Shopping Cart:  Our cart accepts Visa, Mastercard, Discover, American Express and checks through PayPal.  Our shopping cart is secure, using the most advanced encryption technology and secure socket layer to make sure your information is protected.  To use our shopping cart, just click on the "Add to Cart" buttons.  You may view the contents of your cart at any time by clicking "Shopping Cart" in the bar at the top of every page.  To complete your order, just click the "Check Out" button on any of our product pages.  Please make sure you include a valid email address and/or phone number when placing your order, so that we can contact you with information about the status of your order.

We accept Visa, Mastercard, Discover, American Express and personal checks through PayPal.  PayPal is the safer, easier way to pay for your orders online.  Why do we use PayPal as our payment processor?

Secure:

• Never expose your credit card number to the merchant.
• 100% protection against any unauthorized payments sent from your account.
• Every purchase confirmed with an email receipt.

Convenient:

• Speed through checkout whenever you shop online.
• Pay with your credit card, debit card, or bank account. Your choice.
• No need to retype your financial information.

You do not have to have a PayPal account to pay for your order. 

If you have a PayPal account already, at checkout, click the "Continue" button under Payment options.  You will be prompted to login to your PayPal account after which you can complete your payment. 

If you do not have a PayPal account, at checkout, click the "Continue" button under Payment options.  On the next screen, on the left hand side of the screen, will be a link to pay for your order without a PayPal account.  Click the "Continue" link.  You will be brought to a screen where you can enter your payment information, again on the left hand side of the screen.  All payments are processed securely through SSL encryption.

Sales Tax

We are required to charge 7% sales tax to Ohio residents only.  Please choose your state of residence from the drop down box in the shopping cart for sales tax calculation. 

Your order will be processed and sent to the manufacturer within 2 days of the time your order is placed.  The majority of our products ship direct from the manufacturer by UPS ground.  Refer to individual product pages for approximate shipping times.  Some manufacturers take longer to ship, so shipping times are approximate.  Please also allow transit time, which is usually 3-7 days by UPS ground.  Remember to allow more time if you are sending a check or money order.  Some items may be backordered or out of stock.  In this case, you will be notified and given the option of waiting for your order, choosing a substitute, receiving a full refund, or choosing a different product.  If a reasonable substitute is available and you do not respond when we attempt to contact you, we may ship the substitute item instead.  If the substitute is a higher price than the original item, you will be charged the original price.  If the substitute is less expensive, you will be charged the lower price.  Backordered items, special order items and custom-made items may take 6-12 weeks to receive.

During peak periods and holidays (specifically the Christmas shopping season), your order may require longer to process and ship.  You will be kept informed regarding any delays in shipment.  

Shipping Times

Please refer to individual product pages for approximate shipping times.  Please allow extra time during the busy holiday shopping season.  We cannot guarantee that all items will be in stock at all times.  Backordered items may take 6-12 weeks to ship.  Because most products ship direct from the manufacturer, shipping times are only estimates and cannot be guaranteed.  If you need an order by a specific date, please include a note in the "Special Instructions" box in the shopping cart, and we will make every attempt to get it to you in time.  However, please be aware that since many items ship directly from the manufacturer, we are not able to offer expedited shipping options such as next day air in most cases.  If we send a backorder or out of stock notification to you by email and you don't respond, your order will be cancelled and any charges will be refunded.

A Note About Shipment of Patch Magic Quilts and Accessories:

Patch Magic quilts and home accessories are handcrafted and imported from India.  Most of the products are cut to order - which means that the manufacturer starts to make your order once you place it.  The quilts are completely hand-quilted and the rugs are hand-hooked and this takes time.  Please be aware that many of these items may take 6-8 weeks to ship.  In addition, unexpected delays may occur in the shipping of these products because of the nature of international shipping and manufacturing.  Although we work closely with the manufacturer to keep up with your order, we have NO CONTROL over the length of time it takes to create and ship these items.  If you need your order sooner, please email us first, and we will try to let you know if it is in stock or an estimate of when it can be expected to ship before you place your order.  Please do not order Patch Magic quilts or accessories unless you are willing to wait - they are worth it!  (Some of the products are available at an additional cost within 3 or 5 weeks time by special production and courier shipping - email us for more information).

Shipping Fees

International Shipping Fees:  Your order will incur a $5 handling fee plus ACTUAL shipping charges to your country at the time your order ships.  We will send you an invoice through PayPal for the shipping charges.

What Type of Shipping Do You Offer:

In the U.S.:  Your order may be sent Priority Mail or UPS ground.  Note:  Some manufacturers will not ship to PO addresses.

Shipping to PO Boxes or other addresses by US mail.  If a manufacturer does not ship to a PO address, your order will be shipped to us first, and we will ship it on to you.  This will delay your order by about a week.

International:  If a manufacturer does not ship internationally, your order will be shipped to us first, and we will ship it on to you.  Your order will be shipped by USPS Airmail.

Cancellations:

You may cancel your order at any time prior to the day of shipment.  You will receive confirmation of your cancellation by email.  Once your order has been transferred to a shipping service for shipment, it cannot be cancelled.  If you request a cancellation after the order has been shipped, then our return policy will apply and return shipping will be at your expense.  If you refuse an order which has been shipped to you prior to our confirmation receipt of your cancellation, you will be responsible for shipping charges both to you and back to us.

Prices:

All pages on this website are coded by hand by a human.  Occasionally an error may occur, either in the page coding, the product description, or the pricing, i.e., a $500 product may be priced at $50.  In this event, you will be notified of the correct price and will have the option of cancelling your order or placing your order at the correct price.  Prices may change without notice.  We reserve the right to refuse any order for any reason.

Our Guarantee

We know that sometimes when you order over the internet, the product you receive isn't what you really wanted.  For this reason, we are happy to accept returns. 

Defective, Damaged or Wrong Products
If a product is defective or damaged or you receive the wrong product, you may return your order at our expense for a full refund, including shipping or a replacement at our expense.  You must email within 10 days of receiving your product to let us know you will be returning it so that we can send you a pre-paid return label.  We must receive your return within 21 days of receipt to qualify for refund.

Special order, customized, and seasonal (i.e., Christmas quilts and accessories) products cannot be returned unless defective or damaged or the wrong product was shipped.

We have done our best to display as accurately as possible the colors of the products shown on the website.  However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.  Variations in color, tone, or brightness do not constitute a defective or wrong product.

All Other Returns
Products that are not defective or damaged may be returned for any other reason

• if you notify us within 10 days of receipt that you are returning the product
• with return shipping at your expense
• and will incur a 20% restocking fee. 
• Product must be returned in original packaging with all tags intact.  Product must be returned in new, resalable condition and packaging must be undamaged. 
• Product must be returned within 21 days of receipt to quality for refund.
• A refund will be issued for the price of the product less the 20% restocking fee.  Shipping fees are not refundable unless product is defective or incorrect product was shipped.  Shipping costs, including any shipping costs we incurred above and beyond the total you paid for your order, will be deducted from refund.
• Products returned more than 21 days after receipt may be returned to you, or a gift voucher may be issued to you for future purchases in lieu of refund.

The following exclusions apply:

• Products purchased from the "Clearance" page may not be returned and are sold as-is.
• We will not issue a refund for products returned more than 21 days after the initial shipment date (45 days for SnugFleece products only).
• We do not accept returns of bedding products, including quilts, blankets, and linens, which have been slept on or have been washed unless the product is defective or under manufacturers warranty.  This is not negotiable. 
• We do not accept returns of products purchased at another store.
• Special order, customized, or seasonal products (i.e., Christmas quilts and accessories) cannot be returned unless defective, damaged, or the wrong item was shipped.
• Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products.
• We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip). 
• A partial refund may be issued for products returned in damaged packaging if the damage significantly impacts our ability to resell the product at the original retail price.   Damage may include rips or tears to bags or products returned without original tags or product inserts.
• If you did not obtain prior approval for returning your order as instructed above, acceptance of your return and refund is at the sole discretion of Fleecies.com.
• You are responsible for returning the product, including any shipping fees incurred.  We do not send return labels unless a product is damaged, defective or the wrong product was shipped.

Refunds can take up to two weeks to process.

Please email us to let us know you will be returning your product so that we can provide you with appropriate return shipping instructions.

Unless instructed otherwise, please send your return to:

Fleecies Returns/Gena Cornett

702 Lake Avenue

St Marys, OH 45885

We recommend you use UPS, FedEx, or the US Postal Service with tracking when you return your package. 

A Note about Tobacco Smoke
Tobacco smoke readily enters the fibers of quilts and other textiles, causing them to smell of smoke, and possibly causing discoloration and weakening of fibers.  If you intend to return one of our products, please do not keep the product in an area where it is likely to come into contact with smoke (plastic bags and boxes will not protect a product from smoke infiltration). Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products.

Please contact us for return authorization and instructions before returning merchandise.  If you did not obtain prior approval for returning your order as instructed above, acceptance of your return and refund is at the sole discretion of Fleecies.com. .  Products shipped directly back to a manufacturer without prior authorization from Fleecies.com may be shipped back to you at your expense or your refund may be significantly delayed until we verify the product was returned, received, and accepted by the manufacturer.  We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip). 

International Orders

We ship to Great Britain, Canada, Australia, Switzerland, Germany, and Japan.  We will ship to other countries on a pre-approval basis only.  Please be aware that:

• A $5 handling fee will be added to your order at the time your order ships
• ACTUAL shipping charges will be added to your order at the time your order ships
• You will be sent an invoice through PayPal for the additional shipping fees which must be paid in full before the order will be shipped
• You are responsible for all taxes, fees, and customs duties imposed by your country
• Your package will be shipped by USPS Priority Mail.
• Your package will be marked "merchandise" and the value of the merchandise will be included on the customs form.
• Package delivery times may be several weeks longer than in the continental United States

Shipments to Alaska, Hawaii, and US Territories, and PO Addresses

Shipments to Alaska, Hawaii, and US Territories must be shipped by US Mail.  This also applies to orders shipped to PO Boxes and to APO and FPO military addresses.  In most cases, the manufacturer will ship your order directly to us and we will then ship it to you.  Unless you specifically request shipping by Priority Mail, we will ship your package by Parcel Post.

• For packages larger than 12 cubic inches shipped by Parcel Post, a $10 surcharge will be added to your order at the time of shipping. 
• For packages larger than 12 cubic inches shipped by USPS Priority mail, a $20 surcharge will be added to your order at the time of shipping.
• These surcharges cover the additional shipping costs charged by the US Post Office for boxes over 12 cubic inches. 
• You will be sent an invoice through PayPal for the additional shipping fees which must be paid in full before the order will be shipped
• Please allow 1-2 weeks longer delivery times than in the continental United States.

Privacy Policy

It is the policy of Fleecies.com  to keep your email address private.  Your email information will not be sold or traded or given away - ever! 

Your shipping information may be provided to our manufacturer partners and UPS / FEDEX / USPS who ship our products directly to you.  In this case, your address and phone number will be used only for the shipment of your product.  It will not be sold, traded, or used to contact you for any other purpose than the shipment of your order.

Do You Wholesale?

We do not offer products for wholesale purchase.

Gift Wrapping

Because most of our products are shipped directly from the manufacturer, we are not able to offer gift wrapping or gift cards. 

Trademarks

All logos, trademarks and other proprietary company information are the property of the respective trademark owners and may not be infringed.